Refund and Returns Policy - The Indian Pantry

Refunds and Returns Policy

Terms of Service

Effective Date: July 23, 2025At The Indian Pantry (theindianpantry.ca), we strive to ensure your complete satisfaction with our products, including our authentic Indian sauces, spice blends, and bundles. As a Canadian-based online retailer specializing in food items, we adhere to applicable consumer protection guidelines under federal and provincial laws, such as those in British Columbia. While Canadian law does not require retailers to accept returns unless items are defective or misrepresented, we offer a limited returns policy for eligible issues to support our customers. Please note that due to health and safety regulations, many food products are non-returnable.By making a purchase, you agree to the terms outlined in this policy. If you have any questions, contact us using the details below.

1. Eligibility for Returns and Refunds

We accept returns or exchanges only in the following circumstances:

Defective or Damaged Products: If your item arrives damaged, defective, or spoiled (e.g., due to shipping issues).
Incorrect Items: If you receive the wrong product or an item not matching your order.
Quality Issues: If the product does not meet our quality standards upon arrival.

We do not accept returns for:

Change of mind, buyer’s remorse, or preference changes.
Opened or partially used food products, due to hygiene and safety concerns.
Perishable items that have been exposed to improper storage conditions after delivery.
Sale or discounted items, which are final sale.

All returns must be initiated within 14 days of receiving your order. Proof of purchase (e.g., order confirmation email or receipt) is required.

2. Return Process

To request a return:

Contact our customer service team at sovic@theindianpantry.ca or +1 604-773-6456 within 7 days of delivery. Provide your order number, a description of the issue, and photos of the product and packaging if applicable.
We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and instructions.

You are responsible for return shipping costs unless the issue is due to our error (e.g., wrong item or damage in transit), in which case we will reimburse reasonable shipping fees or provide a prepaid label. We recommend using a trackable shipping method for your protection.

3. Refunds and Exchanges

Once we receive and inspect your returned item (typically within 7 business days), we will notify you of the outcome:

Refunds: Issued to your original payment method for approved returns. This includes the product cost and original shipping fees (if applicable). Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
Exchanges: If preferred, we can replace the item with the same or a similar product, subject to availability. No additional shipping fees apply for exchanges due to our error.
Store Credit: Offered as an alternative if a refund or exchange is not feasible.

We do not charge restocking fees, but incomplete or ineligible returns may be rejected.

4. Exceptions and Special Considerations

Perishable Goods: Items like our simmering sauces or masalas are considered perishable. They cannot be returned if opened or if the seal is broken, except in cases of evident damage upon arrival.
Bulk or Custom Orders: These may have additional restrictions; please inquire at the time of purchase.
International Orders: Returns from outside Canada may incur customs fees, which are your responsibility. We comply with Canadian export regulations but cannot guarantee refunds for international shipping issues beyond our control.

If a product is recalled or fails to meet safety standards under Canadian regulations (e.g., via Health Canada), we will facilitate a full refund or replacement promptly.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control or disable cookies through your browser settings.

Access, update, or delete your personal information.
Opt-out of marketing emails and communications.
Request data portability where applicable.

6. Information Sharing & Disclosure

Depending on your location, you may have the following rights:

Access, update, or delete your personal information.
Opt-out of marketing emails and communications.
Request data portability where applicable.
Follow all safety, security, and operational guidelines provided by CoBizz Hive.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. Continued use of our site after changes indicates acceptance.

8. Contact Us

For assistance with returns or questions about this policy: The Indian Pantry

11860 River Rd. Surrey, BC, V3V 2V7

Canada

Email: sovic@theindianpantry.ca

Phone: +1 604-773-6456

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