Effective Date: July 23, 2025
At The Indian Pantry (theindianpantry.ca), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or interact with our services. We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations.
By using our website or providing personal information to us, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our site or services.
1. Information We Collect
We collect information to provide you with the best possible experience and to fulfill your orders. The types of information we may collect include:
Personal Information
- Contact Details: Name, email address, phone number, and mailing address, which you provide when creating an account, placing an order, subscribing to our newsletter, or contacting us.
- Payment Information: Billing details, such as credit card numbers or other payment method information, processed securely through third-party payment gateways (e.g., Stripe or PayPal). We do not store full payment details on our servers.
- Account Information: Username, password, and preferences if you create an account.
Non-Personal Information
- Usage Data: Information about how you interact with our site, including IP address, browser type, device information, pages visited, time spent on pages, and referring/exit pages. This is collected automatically via cookies and similar technologies.
- Order History: Details of products purchased, such as sauces, spice blends, or bundles, to improve our services and recommendations.
We do not knowingly collect personal information from children under 13 years of age. If we become aware of such collection, we will take steps to delete it.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfil your orders, including shipping products like our Vindaloo simmering sauce or Cutting Chai Masala.
- To communicate with you about your orders, promotions, newsletters, or customer service inquiries.
- To improve our website, products, and services based on usage patterns and feedback.
- To prevent fraud, ensure site security, and comply with legal obligations.
- For marketing purposes, such as sending personalized offers or recommendations, with your consent where required.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data in limited circumstances:
- Service Providers: With trusted third parties who assist us in operating our website, processing payments, shipping orders (e.g., Canada Post or other couriers), or providing analytics (e.g., Google Analytics). These providers are contractually obligated to protect your information.
- Legal Requirements: If required by law, such as in response to a court order, subpoena, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes encryption for sensitive data, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to enhance your experience:
- Essential Cookies: Necessary for site functionality, such as maintaining your shopping cart.
- Analytics Cookies: To track site usage and performance.
- Marketing Cookies: To deliver relevant ads and track their effectiveness.
You can manage cookie preferences through your browser settings. Disabling cookies may limit some site features. For more details, review our Cookie Policy (if applicable, or integrate here if needed).
6. Your Rights and Choices
You have rights regarding your personal information:
- Access and Correction: Request access to or correction of your data.
- Deletion: Request deletion of your information, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing emails at any time via the link in our emails or by contacting us.
- Consent Withdrawal: Withdraw consent for data processing where applicable.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe, typically 30 days.
7. International Data Transfers
As a Canadian-based company, your data is primarily stored and processed in Canada. If we transfer data outside Canada (e.g., to U.S.-based service providers), we ensure appropriate safeguards are in place to protect it in accordance with Canadian privacy standards.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of the site after changes constitutes acceptance.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
The Indian Pantry
11860 River Rd.
Surrey, BC, V3V 2V7
Canada
Email: indianpantry@gmail.com
Phone: +1 604-773-6456
For complaints, you may also contact the Office of the Privacy Commissioner of Canada.
